COMMON QUERIES

You Asked, We Answered

Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.

At the stone cartel, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!At the stone cartel, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

WHAT ARE YOUR SHIPPING OPTIONS

at this present time we use australia post for all our deliveries

shipping from brisbane, qld.

we only ship within australia

WHAT ARE THE PAYMENT OPTIONS?

we offer the following payment methods

afterpay
paypal
credit card

WHAT IS YOUR RETURN POLICY?

to be eligable for a refund, please email the stone carel team within 48 hours of receiving your goods and provide

invoice/order number
discription of issue
images of faults/damages

you must return the items within 14 days with a return slip that has been sent to you by the stone cartel team

we do not provide returns/refunds for change of mind